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Do you have a guide for installing WordPress?

Yes. Take a look at Beginner’s Guide to Building a WordPress Website from Scratch. This is a guide I wrote specifically for my customers who are using my themes.

Do you offer hosting for WordPress websites?

No, but I can recommend DreamHost as a friendly and reliable hosting company that I’ve used for many years. If you follow that link and sign up at DreamHost, you will get $25 off.

Do you offer theme customizations?

No, I am unfortunately no longer offering theme customizations due to time restraints. I’m glad to answer your questions about the intended purpose of a theme, but I’m not offering instructions or development work to customize the themes.

If you’re not sure whether you want a “theme customization” think about it like this: a customization would be needed if you want the theme to do something it wasn’t designed to do. For example, to add an additional feature, modify a page layout, or to add more controls to the WordPress Customizer.

I am happy to answer questions about the information covered in the theme documentation, which shows you exactly what the theme was intended to do. And, of course, if you found a bug, let me know.

What is the refund policy?

Refunds are available up to 7 days from the date of purchase.

That should be plenty of time for you to install and configure your theme and determine whether it will work for you or not.

To request a refund before 7 days have passed, go to My Account and open a ticket.

Can I test a theme before I buy it?

You can’t get a copy of the theme without buying it, but all themes have a live theme demonstration. This shows you exactly what the theme looks like when installed with some standard content.

Are these themes for WordPress.com or WordPress.org sites?

These themes are for self-hosted WordPress installations (WordPress.org). If you downloaded WordPress from wordpress.org and installed it on your hosting server, you can use these themes. Many hosting services also include WordPress as a “one-click install” (or something similar) in your hosting cPanel. That will work too.

Do your themes work with the plugin I want to use?

All of the themes are pretty simple, so there’s little chance that they won’t work with a plugin. The most complicated thing they have is Bootstrap, which should not cause any problems. However, it’s impossible for me to know for sure.

I can test the plugin for you as long as it’s a free download. I can’t tell you for sure whether the plugin will do what you specifically want it to do, but I can make sure there aren’t any major conflicts that cause error messages.

Send me an email with:

  1. The link to the official plugin at wordpress.org/plugins (I probably won’t download and install an unverified plugin from anywhere else, just for security reasons)
  2. Tell me which theme you want to use

Is the checkout secure?

Yes. You can see that the URL of the site starts with https://. Your browser should show a lock icon and details about the website security certificate.

This is a screenshot of what it looks like in Chrome. Your browser might look a little different.

The security certificate was issued via Let’s Encrypt.

Zen Web Themes does not store your credit card information. If you see your credit card information auto-fill, that’s because it’s stored in the browser on your computer.

What are the payment options?

Zen Web Themes offers two options which both accept all major credit cards:

  • PayPal: Use your PayPal account to pay with your PayPal funds, your linked bank account, or credit card.
  • Simplify Commerce by MasterCard: Visa, MasterCard, Discover, American Express, and JCB.

Both of these methods are integrated into the checkout process.

Are there any monthly or yearly fees?

No. When you buy a theme, you only pay one time for that theme download.

Can I use the themes on multiple sites?

Yes. There is no limitation to how many sites you can install the themes on.

Can I remove the link in the footer?

Yes. I’d always appreciate a link or credit for the theme design, but once you purchase the theme you can edit any of the files.

Am I allowed to resell the themes?

No. You can use the themes on your own websites and on your clients’ websites. They are licensed for your own use and modification. They are not licensed for resale.

I am considering adding an affiliate program, so if you’re interested in that, please let me know.

The support page directs me to My Account, but I don’t have an account.

Support is only available for themes that were purchased on this website. If you purchased one of my themes from another marketplace, you can use their support system and I will respond there.

Will your themes run on WordPress version x.x?

I attempt to update the themes so that they run smoothly on the latest version of WordPress, and I make reasonable efforts towards backwards compatibility. I can’t guarantee that the theme will work on every single version that was ever released. You should keep WordPress updated to get the latest features and security updates.

I’m already a member. How do I buy another theme?

Login to My Account and then go shopping as usual!

I bought a theme but I missed the download link.

Go to My Account and click on the order number or the “VIEW” button. That takes you to the order details page. You’ll see a download link directly under the name of the theme.

How much technical knowledge is required to use these themes?

You should understand how to upload and activate a new theme in WordPress. You should also be familiar with the WordPress basic settings. You should be familiar with how to use the customizer, widgets, and menus.

If you’re a beginner and you want to learn how to install WordPress, take a look at Beginner’s Guide to Building a WordPress Website from Scratch. This is a guide I wrote specifically for my customers who are using my themes.

How can I get more help?

Go to My Account. Scroll down to “My Tickets”. Follow the prompts to submit a support ticket.

Go to Support to see more support options.